Refund Policy
Understand which Paperguide refund policy applies, check eligibility by purchase date and AI credit usage, and submit a refund request.
Refund Policy
Last updated: November 4, 2026
At Paperguide, we want you to be satisfied with your subscription. If the product doesn't meet your expectations, you may request a refund under the conditions outlined below.
1. Current Refund Policy
Applicable to all new subscriptions purchased on or after November 2, 2026.
Refunds within 7 days
You may request a refund within 7 days of your initial subscription purchase, subject to AI credit usage:
- 50% or less of monthly AI credits used: Eligible for a full refund.
- More than 50% used: The refund is reduced proportionally based on total monthly AI credits consumed. For example, if 70% of credits are used, 30% of the eligible subscription amount is refundable.
- 100% of credits used: No refund is available.
Applicable payment processing and currency conversion charges are deducted from the refundable amount.
Annual Subscription Refunds (Days 8–30)
Annual subscribers may request a refund between 8 and 30 days after their initial purchase.
- The first month's subscription fee is deducted at the regular monthly plan rate, not the discounted annual equivalent.
- The remaining subscription amount is refunded, less applicable payment processing charges.
No refunds are available after 30 days, except where required by law.
Subscription Renewals
Renewals and subsequent purchases from the same user account are non-refundable.
Subscriptions renew automatically unless cancelled before the renewal date. You can cancel your subscription anytime under Settings → Billing.
Cancellation prevents future renewals, and your subscription remains active until the end of the current billing period.
2. Previous Refund Policy
Applicable to new subscriptions purchased before November 2, 2026.
Under our previous policy, we offered a 100% money-back guarantee within 30 days of the initial purchase, applicable only to the first month of the subscription.
Refunds were not available beyond this initial refund window.
Subscribers who purchased before November 2, 2026, remain subject to the refund terms applicable at the time of their purchase.
3. Payment Processing Charges
All eligible refunds are subject to applicable transaction, payment processing, and currency conversion charges imposed by payment gateways, card networks, or financial institutions.
These charges are deducted from the refund amount and are not additional fees imposed by Paperguide.
4. How to Request a Refund
To request a refund, contact us through:
Contact Paperguide support
Use one of the following contact methods:
- Support chat: Available under Need Help on the Paperguide website.
- Email: hello@paperguide.ai
Submit your request
Submit your request within the applicable refund period using your registered account email.
5. Product Issues and Support
If you experience any product or service issues, please contact us through support chat or email, even if your refund window has expired.
Our team will aim to resolve reported issues within 1–7 business days of escalation.
This policy does not limit any refund or consumer rights provided by applicable law.